FAQs

Our training programs stand out through their unique combination of theoretical depth and practical application. Developed by industry practitioners, our curriculum focuses on real-world problem solving rather than just software mechanics. Participants work with actual case studies and datasets from our project portfolio, gaining hands-on experience with the same tools and challenges faced by professionals. We emphasize workflow efficiency and best practices that aren't typically covered in standard software training. Additionally, our instructors remain available for post-training consultation, ensuring participants can successfully apply their new skills.

Data security is a cornerstone of our service delivery. We implement enterprise-grade encryption for all data transfers and storage, compliant with international standards like ISO 27001. For sensitive projects, we can establish additional confidentiality agreements and restrict data access to vetted personnel only. Our systems undergo regular security audits, and we maintain strict access controls with comprehensive activity logging. Client data is never shared with third parties without explicit consent, and we offer secure data destruction services upon project completion when required.

We commit to delivering data of the highest possible accuracy using industry-leading methodologies. Our drone and UAV surveys typically achieve sub-meter accuracy (often 30cm), while satellite imagery products offer resolutions up to 30cm depending on the selected provider and project budget. All field-collected data undergoes rigorous quality assurance checks, including ground truthing validation where applicable. It's important to note that final accuracy may be influenced by terrain conditions, equipment specifications, and the quality of any client-provided reference data used in processing. We provide complete accuracy reports with all deliverables.

Yes, we provide formal certification for all successfully completed training programs. Participants who achieve a minimum score of 80% on course assessments receive a verifiable digital certificate in PDF format, which includes security features and a unique identification code. Organizations requiring hard copies can request these for a small additional fee, with options for company-branded certificates available for enterprise clients. Our certificates are widely recognized in the geospatial industry and can be validated through our online verification portal. We also provide detailed course transcripts upon request to support professional development records.

We maintain transparent refund policies to ensure fairness for all clients. For training programs, cancellations made at least fourteen days before the course start date qualify for a full refund, while cancellations between seven to fourteen days in advance receive a 50% refund. Unfortunately, we cannot provide refunds for cancellations made less than seven days before training begins or for participants who fail to attend without prior notice. Consultancy services require a non-refundable deposit upon engagement, with subsequent billing based on work completed. Due to the proprietary nature of our digital products, we cannot offer refunds for software or data purchases after delivery, though we encourage potential buyers to request demos beforehand.

Our training enrollment process is designed for convenience and flexibility. Prospective participants can review our available courses on the Training section of our website, where they'll find detailed descriptions of each program's content, duration, and learning outcomes. After selecting the appropriate course level - whether Student, Professional, or Enterprise tier - you can complete registration and payment securely through our online portal. For self-paced courses, learning materials become available immediately upon payment confirmation, while scheduled live sessions will provide calendar invitations with joining instructions. We accommodate group enrollments for organizations and offer special pricing for academic institutions.

Harmattan Geospatial offers a complete suite of professional geospatial solutions tailored to various industries. Our core services include comprehensive GIS training programs covering platforms like ArcGIS and QGIS, custom map production for specialized applications, and advanced satellite imagery analysis. We also provide practical field solutions through GPS equipment sales and rentals, along with bespoke GIS dashboard development for real-time data visualization. For organizations requiring deeper analysis, we offer project consultancy services including field surveys, environmental impact assessments, and spatial data collection. Our solutions serve diverse sectors including agriculture, urban development, environmental management, and infrastructure planning.