For learners & academic users
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Addressing common client concerns while maintaining professionalism and clarity
We offer multiple support channels to meet client needs. For urgent technical issues, our dedicated support line (+233 24 671 0101) operates during business hours (9am-5pm UTM), with after-hours emergency contacts available for premium clients. Non-urgent inquiries can be emailed to info@harmattan.com.gh, with guaranteed response within 24 hours. Enterprise clients benefit from assigned account managers who coordinate all service requests. Our website also features a knowledge base with troubleshooting guides, tutorial videos, and a community forum where users can exchange solutions. For complex project support, we provide on-site consultation services at competitive rates.
Our training programs stand out through their unique combination of theoretical depth and practical application. Developed by industry practitioners, our curriculum focuses on real-world problem solving rather than just software mechanics. Participants work with actual case studies and datasets from our project portfolio, gaining hands-on experience with the same tools and challenges faced by professionals. We emphasize workflow efficiency and best practices that aren't typically covered in standard software training. Additionally, our instructors remain available for post-training consultation, ensuring participants can successfully apply their new skills.
Data security is a cornerstone of our service delivery. We implement enterprise-grade encryption for all data transfers and storage, compliant with international standards like ISO 27001. For sensitive projects, we can establish additional confidentiality agreements and restrict data access to vetted personnel only. Our systems undergo regular security audits, and we maintain strict access controls with comprehensive activity logging. Client data is never shared with third parties without explicit consent, and we offer secure data destruction services upon project completion when required.
We commit to delivering data of the highest possible accuracy using industry-leading methodologies. Our drone and UAV surveys typically achieve sub-meter accuracy (often 30cm), while satellite imagery products offer resolutions up to 30cm depending on the selected provider and project budget. All field-collected data undergoes rigorous quality assurance checks, including ground truthing validation where applicable. It's important to note that final accuracy may be influenced by terrain conditions, equipment specifications, and the quality of any client-provided reference data used in processing. We provide complete accuracy reports with all deliverables.
Yes, we provide formal certification for all successfully completed training programs. Participants who achieve a minimum score of 80% on course assessments receive a verifiable digital certificate in PDF format, which includes security features and a unique identification code. Organizations requiring hard copies can request these for a small additional fee, with options for company-branded certificates available for enterprise clients. Our certificates are widely recognized in the geospatial industry and can be validated through our online verification portal. We also provide detailed course transcripts upon request to support professional development records.
Ready to transform your data into actionable insights? Contact Harmattan Geospatial today for cutting-edge GIS solutions tailored to your needs.